jurn.ee support
Last updated August 9, 2026Contact
Email phpman1+jurnee@gmail.com for product support, billing questions, refunds, privacy requests, and account or purchase issues.
Helpful details
For a website purchase, include the checkout email, selected plan, approximate checkout time, and any reference supplied by Lemon Squeezy. For an iOS or Android purchase, include the store, selected plan, approximate purchase time, and any order reference shown by Apple or Google. Include the install ID shown in the app, but do not send private journal photos.
For encrypted backup issues, include the approximate backup time. Never send the recovery key to support. Support can check whether a backup exists but cannot open it or recover a lost key.
Paid access states
If the app shows expired, payment may have failed or the subscription may have ended; use restore purchases or send support the relevant purchase details. If it shows refunded, Plus access was removed after a refund; contact support if that looks wrong. If it shows canceled, Plus may remain open until the paid period expires.
Deletion requests
For deletion or privacy requests, include the install ID and enough website or store purchase information to locate the relevant record. Support can delete the first-party records and optional encrypted backup it can identify. Journal photos and entries live locally, so deleting a moment or clearing app or browser data is handled on your device.